1. Renew Spa e-gift cards are redeemable for services only at:
980 N Michigan Ave, Fl 2nd
Chicago, Illinois 60611
Monday-Friday: 10:00AM – 8:00PM
Tel. (312) 526-3891
2. No fees of any kind will be imposed on purchasers or recipients of e-gift cards.
3. To view your Gift Card balance, please call (312) 526-3891.
4. You may not return or cancel your Renew Spa e-gift cards after it is received.
5. E-gift cards will not be replaced if lost or stolen without proof of purchase.
6. The maximum value that can be associated with any one e-gift card is 250 hundred dollars ($250.00) and total purchases for any one individual may not exceed 500 hundred dollars ($500.00) in one calendar day.
7. E-gift cards cannot be reloaded, resold, transferred for value, or redeemed for cash.
8. Unused e-gift cards may not be transferred.
9. We are not responsible for lost or stolen e-gift cards.
10. If you need assistance with any aspect of your purchase, ownership, or use of your e-gift card, please call (312) 526-3891. Please refer to your order number, or be ready to supply your email address.
11. Renew Spa e-gift cards may be paid for with a valid VISA, MasterCard, Discover, American Express or PayPal.
12. All orders of e-gift cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your e-gift card order may be delayed until it can be corrected. If you have concerns about your order, please call (312) 526-3891. Please refer to your order number, or be ready to supply your email address.
13. We are not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct, if you suspect the recipient did not receive his/her e-gift card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
14. E-gift cards are delivered via email. If you have confirmed the recipient's email address but the e-gift card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
A. Spam filter blocked email or routed it to a bulk/spam folder
B. Recipient's firewall blocked the email
C. Email inbox is over size limit
D. Invalid email address
15. If a spam filter is blocking Renew Spa e-gift cards emails from getting to an inbox, the email options will need to be modified so that Renew Spa e-gift cards emails are not considered spam. If you need further assistance, please call (312) 526-3891. Please refer to your order number, or be ready to supply your email address.
16. If you wish to add a personal message to an e-gift card, simply type your message in the Message field during the purchase process. Personal messages are limited in length to the space provided on the e-gift card. There is no additional charge to include a personalized message. If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.
Thanks for your cooperation.